Help – My video will not play in Quintic?
Video Conversion Software – Quick, simple process to convert your video files that don’t play in Quintic…
Installing Quintic software – Administrator & Non-administrator Accounts
Missing or dropped frames
Disabling a Web Camera
Frequently Asked Questions – FAQ
If your video won’t load within the main Quintic software it is most likely due to a codec error:
Please follow the instructions below to rectify this problem:
If this does not solve the problem and your videos still fail to play follow the instructions below:
Check the codec name and the installation status. What is the codec name? Is it present and installed on your computer? Also take a screen shot of this window (Ctrl+Alt+PrtSc and paste into a Word Doc and save it) as Quintic may ask for this information if assistance is required.
Try loading the video in Windows Media Player, does it run? If “yes” then try installing the codecs located in C:Drive\Program Files\Quintic.
If “no”, Windows Media Player will automatically try and find a suitable codec to download; follow the onscreen instructions; once a recommended codec has been located and installed, try running the video in Quintic again.
If you are still having problems send the following information to email@example.com
Quintic would recomend 2 video software conversion programs,
i) Free Download – Moyemedia Leawo http://www.moyeamedia.com/video-converter/avi-converter.html
ii) Movavi software – Good quaility videos (Approx £34.95 for single user licence) https://www.movavi.co.uk/videoconverter/
How to use Movavi
Quintic software has been designed so that the software can be used in both administrator and user account modes.
Windows Eight has two main types of user accounts: Administrator and Standard
Windows Seven has two main types of user accounts: Administrator and Standard
Windows Vista has two main types of user accounts: Administrator and Standard
Windows XP also has two main types of user accounts: Administrator and Limited
Instructions and information:
When capturing video, a hidden file called sample.avi is generated. When you trim in and trim out it is this file that is edited. When you next capture, this sample.avi file gets overwritten with the new footage. When first using the camera capture feature within Quintic you may find that frames are dropped during the capture process.
To overcome this, it worthwhile defragmenting your hard drive. When you use the same file over and over again, writing, rewriting, saving, and deleting parts of it on the same disk, the file becomes fragmented. That means that although you can’t tell, your operating system is storing all the data from that file as separate packages of information, distributed on different parts of the disk. Although fragmentation does not lose the information contained in the file, it does eventually slow down access to the file itself, because Windows must search the whole disk to create the sum of the file’s parts. Defragmentation collects all those parts into one stream of data again, speeding up your system.
To defrag your hard drive for better capture performance do the following:
1) Capture 30 seconds worth of video using the camera capture software within Quintic (do not worry if frames are dropped during this process).
2) Close down Quintic and all other applications.
3) Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Disk Defragmenter.
4) Select C: drive and click on defragment. Note: depending on the size of drive and number of files this process can take a long time (allow for at least an hour).
5) Re-Capture using Quintic. After defragmenting, if you still experience dropped or missing frames then it is likely that your computer is not powerful enough. Please email your computer specification to Quintic for clarification.
To use videos that are compressed with a Mpeg 2 codec on a Windows 7 operating system: (normally MOV or MOD file extension) the MpegDecoder012 needs to be installed.
If when saving a video clip the Quintic Capture program stops working, Quintic would suggest that you please update AviSynth. Due to windows operating systems constantly updating conflicts can occur, if you get the message ‘QuinticCatureXXX.exe has stopped working’ when trying to save a video file please download the latest version of AviSynth.
Once AviSynth 2.58 has been installed the computer may need to be restarted for changes to take effect.
When using Quintic Capture, an inbuilt web cam can be recognised as a default camera, to disable the web cam to allow capture from upto four video camcorders please follow the instructions below. Note: Quintic has a limit of four camera LIVE capture.
Before following the instructions below please disconnect any other cameras that are connected to your computer.
Right click on the My Computer icon found on the computers desktop or on the start menu and select ‘Manage’
For step by step instructions on disabling a Web Camera please visit Appendices > Troubleshooting Tutorials